Customer Support
Welcome to Scrip customer support
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We are here to help you. Please find below varying levels of support to provide you with a solution. Scripintelligence.com technical support hotline If you are having problems with your account please email techsupport@informa.com Or call a dedicated member of our technical support team on +44 (0)20 7017 5540 between 09:00 – 18:00 GMT Scripintelligence.com Quick Start Guide Click here to view your Quick start guide This downloadable PDF will help you with: Registration & login Homepage navigation Simple search functionality Advanced search functionality Frequently Asked Questions General How do I log-in to Scripintelligence.com? I am a new subscriber but I haven’t received my log-in details yet? I’ve registered for a free trial but I haven’t received my log-in details yet? My free trial has ended how do I become a subscriber? How is Scripintelligence.com different from my existing Scrip service? How is the news and analysis structured on Scripintelligence.com? Can I take advantage of all the new features available on Scripintelligence.com if I haven’t registered a username and password? I subscribe to more than one Informa service, can I use the same login name and password to access all of my services? (how does this work IP authentication?) What is RSS? How do I set up RSS feeds for Scripintelligence.com? How do I support receiving promotions via mail/email? What is your refund policy? How does Informa Healthcare identify me as a registered user? Account Management How do I view and edit my personal details? How do I change my password? How do I view my subscription details? What is the difference between standard news e-Alerts and personalised e-Alerts? What is My Clipboard? How do I use it? How do I do an advanced search? How do I set up and edit my Saved Searches? How do I print an article? How do I get access the Scrip 100 and other supplements? Administration How do I add and remove users? Can I share my login name and password with a colleague? Can I log in from more than one computer? Who do I contact to renew/cancel my subscription? Support Who do I contact for technical support? Do you offer any training on the Scripintelligence.com platform? How can I access usage statistics for my company? Licensing Can I copy the news for circulation outside my organisation? What are the licence terms for Scripintelligence.com? How do I get missing copies of the print news letter? General How do I log-in to Scripintelligence.com? To access subscription content on Scripintelligence.com you must log on. Enter your username and password into the relevant boxes at the top right hand side of the page and click Log in. If your account has been setup for IP recognition you will be automatically logged in. I am a new subscriber but I haven’t received my log-in details yet? If you haven’t received your log-in details please email techsupport@informa.com Or call a dedicated member of our technical support team on +44 (0)20 7017 5540 between 9:00 – 18:00 GMT I’ve registered for a free trial but I haven’t received my log-in details yet? If you haven’t received your log-in details please email techsupport@informa.com Or call a dedicated member of our technical support team on +44 (0)20 7017 5540 between 9:00 – 18:00 GMT My free trial has ended how do I become a subscriber? To become a subscriber: 1. Visit our secure catalogue site where you will be able to pay by credit card 2. Contact a member of our sales team on scripintelligence@informa.com 3. Call our dedicated sales team on +44 (0)20 7017 5540 4. Download an order form All orders will take 24-36 hours to process. If you need access immediately please contact this number - +44 (0)20 7017 5540 How is scripintelligence.com different from my existing Scrip service? scripintelligence.com represents a significant advance for Scrip News and will provide you with a range of innovative features, including: Customisable News Alerts – now you can select the topics you want to read about in your customisable alerts and choose how frequently you receive them – so you never miss news critical to your role Pharma news as it happens, reported on scripintelligence.com – providing you with news reports updated continually to keep you in step with your industry Article links to selected related content in other Informa publications, enabling you to research and expand on any story of interest, seamlessly Scrip archive and PDF library – quicker and easier to browse, and you can copy, print and save content using My Clipboard for research, reports and presentations Media rich content – watch face-to-face interviews with industry leaders, download Podcasts to enjoy a richer, more dynamic reader experience while keeping up to date with what's happening Build a comprehensive “information picture” around the headlines by increasing what you know about any Scrip news headline with the Related Articles feature alongside every full news item. The information options are sorted by News, Analysis, Comments, Data, Features and Science How is the news and analysis structured on scripintelligence.com? The news and analysis is structured in an easy and convenient way to keep you up to date with all the latest international pharma, biotech and healthcare news. The headline news section is updated throughout the day and all news is supplemented with links to related stories. The latest analysis, commentary, editorial and interviews also appear on the homepage. You can navigate from the homepage by the primary ‘Channel’ navigation (Therapy Sector, Generics, Business, Policy & Regulation, Research & Development and International), or by the secondary ‘Media Type’ navigation (News, Comment, Features, Analysis etc). If you click on the Scrip image at the right hand side of the homepage, you can access a PDF of the most recent issue of Scrip Newsletter. Can I take advantage of all the new features available on Scripintelligence.com if I haven’t registered a username and password? No, if you don’t have a login (email id and password) you will be unable to access all the new features on the site. If you are a current subscriber and do not have a username or password, you can activate your account by contacting our technical support team via email techsupport@informa.com or call +44 (0)20 7017 5540. If you can, please quote your customer number as this will speed up the process.If you have a company account administrator, please contact them and ask them to add you to your company subscription account. If you wish to increase the number of users on your account, please contact a member of our sales team on scripintelligence@informa.com or call +44 (0)20 7017 5540 If you are not a subscriber please contact a member of our sales team on scripintelligence@informa.com or call +44 (0)20 7017 5540 I subscribe to more than one Informa service; can I use the same log-in name and password to access all of my services? If you or your company are subscribers to more than one of our news services, you will not need to register your profile more than once. When logged into any service, use the navigation buttons at the top right of the page, or use the related links to navigate through multiple products from a particular story. If you need further help, please contact Technical Support on +44 (0)20 7017 5540 or email: healthcare.enquiries@informa.com What is RSS? How do I set up RSS feeds for scripintelligence.com? An RSS web feed is a type of XML that delivers headlines from scripintelligence.com to your computer, updated every time new stories are added.You can click on the headlines to open each story. To use this service you will need an RSS reader, of which there are many available online. Some are very simple and free; others are more complicated and have to be purchased. Here is a selection: FeedReader - free service NewsGator - has both free and paid-for elements FeedDemon for PCs - free trial available How do I support receiving promotions via mail/email? To stop receiving promotions from all Informa UK ltd products – simply click here What is your refund policy? Subscribing is risk free. If in the unlikely event you’re not happy with Scrip, we guarantee a full refund within 30 days. How does Informa Healthcare identify me as a registered user? Your subscription is enabled by the use of a cookie. A cookie is essentially your identification card, and cannot interfere with your software or deliver viruses. It is uniquely yours and can only be read by the server that placed it on your computer. Cookies used by the Informa Healthcare website contain information about your subscription; they authenticate your registration and allow access to your account. Please note that cookies must be enabled to access your subscription on the Informa Healthcare website.If a user’s computer is set up to delete or disable cookies, this will prevent access to your subscription. Account Management How do I view and edit my personal details? Once you have logged in with your username and password, click on the ‘Manage my Account’ button on the right of the page. From here, click on “View/Edit Contact Details” and you can view/edit your account details. How do I change my Password? Once you have logged in with your username and password, click on the ‘Manage my Account’ button on the right of the page. From here, click on “Change Password” and you can change your password. How do I view my subscription details? Once you have logged in with your username and password, click on the ‘Manage my Account’ button on the right of the page. From here, click on “View subscription details” and you can check the status of your account. What is the difference between standard news e-Alerts and personalised e-Alerts? Standard news alerts Standard news e-alerts round up the key news stories of the day and are sent to the email registered on your account. From these e-alerts you will be able to click through to the complete story on the site. They will be categorised by Headline News, Business News, R&D News, Policy & Regulation News, Analysis, Commentary and Features.They are sent out at a frequency set by you. This can be daily, weekly or monthly. You can also turn them off. The e-alert can either be in html or text. To manage your standard alerts, once you have logged in with your username and password, click on the ‘Manage my Account’ button on the right of the page From here, click on “Manage Standard News E-Alerts” and you can change your settings.This page allows you to edit the format and frequency of your standard subscription alerts. Any custom email alerts you have can be managed in the saved searches section. Standard alerts can be set for PDF issues. Personalised news alerts After saving a search or searches, you can have an alert sent to your email at a frequency of your choice. If, for example, your search includes ‘Pfizer’, you can have the refreshed results of your search emailed to you daily, weekly or monthly. What is My Clipboard? How do I use it? Your Clipboard is located on the right hand side of the site. You can only access this once you are logged in.The Clipboard will enable you to select, save and print as many articles as you need. To add an article to your Clipboard, simply click on the paper clip in the top right hand corner of a full article. This will then be saved to your Clipboard. How do I do an advanced search? To run an advanced search, click on the ‘Advanced Search’ link (beneath the Quick Search box) on any page.You will be taken to a page where you can choose from a selection of categories, including: Publication, Therapy Area, Business, R&D, and Article Type. From here choose whether you want to search for any of the words, all the words or the exact phrase using the dropdown beneath the Keyword search box on the Advanced Search page. You can: Specify the date or select the date range of the published material you want to return Narrow your search by selecting from one or more dropdown menus, including: Therapy Sector, Generics, Business, Policy and RegulationClick the ‘Search’ button at the bottom of the page to perform the search. Once your search has finished you can sort your Advanced Search results by chronologically or by relevance. You can also increase or decrease the number of results appearing on a page To save your results, simply click on the ‘Saved Search’ button at the top right of the Advanced Search page and select a name for your saved searchYou can also check the box ‘Alert me for new content’ and choose the frequency (daily, weekly or monthly) from the dropdown box below. The updated results of your saved search will then be emailed to you at your chosen frequency. How do I set up and edit my Saved Searches? To save your results, simply click on the ‘Saved Search’ button at the top right of the Advanced Search page and select a name for your saved search. How do I print an article? To print a Printer-Friendly version of a page, click the Printer icon on the top of an article.This will launch a new window where you can select your print options.You can also print from your Clipboard. After you have added your article to the Clipboard, you can select the item and click on the print icon. You can print more than one article. How do I get access the Scrip 100 and other supplements? To access the Scrip supplements, once you have logged in with your username and password, simply click on the PDF library on the right of the page. Administration How do I add and remove users? If you have bought a multi-user licence, you can set up the log-in details of all users under your Informa Healthcare account by entering each user's name, email address and your chosen log-in names and passwords. You can delete or change details of users at any time during your subscription period. Can I share my login name and password with a colleague? No, sharing your log-in name and password with another person would violate the Terms and Conditions of your subscription. Each log-in name and password is limited to one user. If you want more users to be added to your subscription, please contact the Informa Healthcare Subscriptions Department on +44 (0)20 7017 5540 or email scripintelligence@informa.com Can I log in from more than one computer? According to the Terms and Conditions of your subscription, each log-in name and password is limited to one user. For your convenience, you may occasionally access the news from another computer when travelling or working from home. However systematic access from more than one computer would be regarded by Informa Pharma as a violation of the Terms and Conditions of your subscription. Who do I contact to renew my subscription? Please contact the Informa Healthcare subscription department (quoting your subscription details) on +44 (0)20 7017 5540 or email: scripintelligence@informa.com Support Who do I contact for technical support? If you need to speak to someone with a technical query, please contact our technical support team via email techsupport@informa.com or call +44 (0)20 7017 5540. Do you offer any training on the scripintelligence.com platform? At the launch of scripintelligence.com, training will be available online. This training will be in the form of a flash functionality demonstration video, FAQs section, and a quick start guide. If you have any questions or problems, please contact our technical support team via email techsupport@informa.com or call +44 (0)20 7017 5540. If you have a multi user account, please contact your key account manager. They will be able to train you and your team. How can I access usage statistics for my company? Usage stats are available on a request based only. If you wish to have access to usage stats, please contact technical support hotline +44 (0) 20 7017 5540 between 9:00 – 18:00 GMT or techsupport@informa.com Licensing Can I copy the news for circulation outside my organisation? No, copying and circulating Informa Pharma information outside your organisation would violate the Terms and Conditions of your subscription . Please note that this also includes posting Informa Pharma information on your website. If you would like reprints or redistribution rights, please contact Fergus Gregory on +44 (20) 7017 6773 or email: Fergus.gregory@informa.com What are the licence terms for scripintelligence.com? To view the licence terms for Informa Healthcare products, publications and services– click on here for the Terms & Conditions page If you have any doubt on your usage rights contact your account administrator or your Informa HC account manager for clarification. How do I get missing copies of the print newsletter? If you subscribe to Scrip Print and Online, you issue should arrive once a week. If you don’t receive an issue, please contact Customer services between 9:00 – 17:30 GMT on +44 (0) 20 7017 5540 or email healthcare.enquiries@informa.com |
Customer support scripintelligence.com Technical support hotline scripintelligence.com Quick Start Guide Frequently Asked Questions General Account Management Administration Support Licensing |
